Liping An, Jianyuan Yan, Lingyun Tong. An Integrated Rule-based and Case-based Reasoning System for Customer Service Management. In Francis C. M. Lau, Hui Lei, Xiaofeng Meng, Min Wang, editors, 2005 IEEE International Conference on e-Business Engineering (ICEBE 2005), 18-21 October 2005, Beijing, China. pages 266-273, IEEE Computer Society, 2005. [doi]
@inproceedings{AnYT05,
title = {An Integrated Rule-based and Case-based Reasoning System for Customer Service Management},
author = {Liping An and Jianyuan Yan and Lingyun Tong},
year = {2005},
doi = {10.1109/ICEBE.2005.28},
url = {http://doi.ieeecomputersociety.org/10.1109/ICEBE.2005.28},
tags = {rule-based, rules},
researchr = {https://researchr.org/publication/AnYT05},
cites = {0},
citedby = {0},
pages = {266-273},
booktitle = {2005 IEEE International Conference on e-Business Engineering (ICEBE 2005), 18-21 October 2005, Beijing, China},
editor = {Francis C. M. Lau and Hui Lei and Xiaofeng Meng and Min Wang},
publisher = {IEEE Computer Society},
isbn = {0-7695-2430-3},
}