Liping An, Jianyuan Yan, Lingyun Tong. An Integrated Rule-based and Case-based Reasoning System for Customer Service Management. In Francis C. M. Lau, Hui Lei, Xiaofeng Meng, Min Wang, editors, 2005 IEEE International Conference on e-Business Engineering (ICEBE 2005), 18-21 October 2005, Beijing, China. pages 266-273, IEEE Computer Society, 2005. [doi]
Abstract is missing.