Michael Anaman, Mark Lycett. Toward a Model of Customer Experience - An Action Research Study within a Mobile Telecommunications Company. In Joaquim Filipe, José Cordeiro, editors, ICEIS 2010 - Proceedings of the 12th International Conference on Enterprise Information Systems, Volume 2, AIDSS, Funchal, Madeira, Portugal, June 8 - 12, 2010. pages 385-390, SciTePress, 2010.
@inproceedings{AnamanL10,
title = {Toward a Model of Customer Experience - An Action Research Study within a Mobile Telecommunications Company},
author = {Michael Anaman and Mark Lycett},
year = {2010},
tags = {mobile},
researchr = {https://researchr.org/publication/AnamanL10},
cites = {0},
citedby = {0},
pages = {385-390},
booktitle = {ICEIS 2010 - Proceedings of the 12th International Conference on Enterprise Information Systems, Volume 2, AIDSS, Funchal, Madeira, Portugal, June 8 - 12, 2010},
editor = {Joaquim Filipe and José Cordeiro},
publisher = {SciTePress},
isbn = {978-989-8425-05-8},
}