Ionut-Daniel Anastasiei, Mircea-Radu Georgescu. Overlaps Between Business Intelligence and Customer Relationship Management - Is There a Place for E-Commerce?. In Álvaro Rocha 0001, Hojjat Adeli, Gintautas Dzemyda, Fernando Moreira, Ana Maria Ramalho Correia, editors, Trends and Applications in Information Systems and Technologies - Volume 2, WorldCIST 2021, Terceira Island, Azores, Portugal, 30 March - 2 April, 2021. Volume 1366 of Advances in Intelligent Systems and Computing, pages 41-55, Springer, 2021. [doi]
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