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Evaluating Customer Satisfaction: Using Behavioral Analytics of Data-Intensive Software Systems

Gabriele Anderst-Kotsis, Jürgen Ratzenböck. Evaluating Customer Satisfaction: Using Behavioral Analytics of Data-Intensive Software Systems. In Maria Indrawan-Santiago, Eric Pardede, Ivan Luiz Salvadori, Matthias Steinbauer, Ismail Khalil, Gabriele Anderst-Kotsis, editors, Proceedings of the 20th International Conference on Information Integration and Web-based Applications & Services, iiWAS 2018, Yogyakarta, Indonesia, November 19-21, 2018. pages 129-133, ACM, 2018. [doi]

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