Paul André, Jaime Teevan, Susan T. Dumais. From x-rays to silly putty via Uranus: serendipity and its role in web search. In Dan R. Olsen Jr., Richard B. Arthur, Ken Hinckley, Meredith Ringel Morris, Scott E. Hudson, Saul Greenberg, editors, Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Boston, MA, USA, April 4-9, 2009. pages 2033-2036, ACM, 2009. [doi]
Abstract is missing.