Anneliese Andrews, Joseph Lucente. On the Viability of Using SRGMs for IT Help Desk Incident Predictions. In 2015 IEEE International Conference on Software Quality, Reliability and Security, QRS 2015, Vancouver, BC, Canada, August 3-5, 2015. pages 93-98, IEEE, 2015. [doi]
@inproceedings{AndrewsL15,
title = {On the Viability of Using SRGMs for IT Help Desk Incident Predictions},
author = {Anneliese Andrews and Joseph Lucente},
year = {2015},
doi = {10.1109/QRS.2015.23},
url = {http://dx.doi.org/10.1109/QRS.2015.23},
researchr = {https://researchr.org/publication/AndrewsL15},
cites = {0},
citedby = {0},
pages = {93-98},
booktitle = {2015 IEEE International Conference on Software Quality, Reliability and Security, QRS 2015, Vancouver, BC, Canada, August 3-5, 2015},
publisher = {IEEE},
isbn = {978-1-4673-7989-2},
}