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Transforming the communication between citizens and government through AI-guided chatbots

Aggeliki Androutsopoulou, Nikos I. Karacapilidis, Euripidis N. Loukis, Yannis Charalabidis. Transforming the communication between citizens and government through AI-guided chatbots. Government Information Quarterly, 36(2):358-367, 2019. [doi]

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