Nikos Anerousis, Yixin Diao, Aliza Heching. The cost of service quality in IT Outsourcing. In Nazim Agoulmine, Claudio Bartolini, Tom Pfeifer, Declan O Sullivan, editors, Proceedings of the 12th IFIP/IEEE International Symposium on Integrated Network Management, IM 2011, Dublin, Ireland, 23-27 May 2011. pages 773-784, IEEE, 2011. [doi]
Abstract is missing.