Elina Annanperä, Jouni Markkula. Social Media as Means for Company Communication and Service Design. In Filip Zavoral, Jakub Yaghob, Pit Pichappan, Eyas El-Qawasmeh, editors, Networked Digital Technologies - Second International Conference, NDT 2010, Prague, Czech Republic, July 7-9, 2010. Proceedings, Part I. Volume 87 of Communications in Computer and Information Science, pages 410-419, Springer, 2010. [doi]
Abstract is missing.