Magdalena Arcilla, José Calvo Manzano, Gonzalo Cuevas, Gerzon Gómez, Elena Ruiz, Tomás San Feliu Gilabert. A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence. In Rory O Connor, Nathan Baddoo, Kari Smolander, Richard Messnarz, editors, Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 3-5, 2008. Proceedings. Volume 16 of Communications in Computer and Information Science, pages 106-116, Springer, 2008. [doi]
@inproceedings{ArcillaMCGRG08,
title = {A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence},
author = {Magdalena Arcilla and José Calvo Manzano and Gonzalo Cuevas and Gerzon Gómez and Elena Ruiz and Tomás San Feliu Gilabert},
year = {2008},
doi = {10.1007/978-3-540-85936-9_10},
url = {http://dx.doi.org/10.1007/978-3-540-85936-9_10},
researchr = {https://researchr.org/publication/ArcillaMCGRG08},
cites = {0},
citedby = {0},
pages = {106-116},
booktitle = {Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 3-5, 2008. Proceedings},
editor = {Rory O Connor and Nathan Baddoo and Kari Smolander and Richard Messnarz},
volume = {16},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-540-85934-5},
}