Magdalena Arcilla, José Calvo Manzano, Gonzalo Cuevas, Gerzon Gómez, Elena Ruiz, Tomás San Feliu Gilabert. A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence. In Rory O Connor, Nathan Baddoo, Kari Smolander, Richard Messnarz, editors, Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 3-5, 2008. Proceedings. Volume 16 of Communications in Computer and Information Science, pages 106-116, Springer, 2008. [doi]
Abstract is missing.