Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn t Shout at the DMV)

Mor Armony, Erica L. Plambeck, Sridhar Seshadri. Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn t Shout at the DMV). Manufacturing & Service Operations Management, 11(1):19-32, 2009. [doi]

Authors

Mor Armony

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Erica L. Plambeck

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Sridhar Seshadri

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