Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn t Shout at the DMV)

Mor Armony, Erica L. Plambeck, Sridhar Seshadri. Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn t Shout at the DMV). Manufacturing & Service Operations Management, 11(1):19-32, 2009. [doi]

Abstract

Abstract is missing.