Julie Arnold, Jiangping Chen, Jennifer Edelman, Jeffrey Pomerantz, Diane Kresh. Subject-based virtual reference: Avenues, attitudes, and vehicles for success. Sponsored by SIG STI. In Humanizing Information Technology: From Ideas to Bits and Back - Proceedings of the 66th ASIS&T Annual Meeting, ASIST 2003, Long Beach, CA, USA, October 19-22, 2003. Volume 40 of Proceedings of the Association for Information Science and Technology, pages 435-436, Wiley, 2003. [doi]
Abstract is missing.