Ed Arthurs, Bart W. Stuck. Bounding Mean Throughput Rate and Mean Delay in Office Systems. IEEE Transactions on Communications, 30(1):12-18, 1982. [doi]
@article{ArthursS82,
title = {Bounding Mean Throughput Rate and Mean Delay in Office Systems},
author = {Ed Arthurs and Bart W. Stuck},
year = {1982},
doi = {10.1109/TCOM.1982.1095389},
url = {https://doi.org/10.1109/TCOM.1982.1095389},
researchr = {https://researchr.org/publication/ArthursS82},
cites = {0},
citedby = {0},
journal = {IEEE Transactions on Communications},
volume = {30},
number = {1},
pages = {12-18},
}