Artificial intelligence applied to challenges in the fields of operations and customer support

Ravi Santosh Arvapally, Hasan Hicsasmaz, Wally Lo Faro. Artificial intelligence applied to challenges in the fields of operations and customer support. In Jian-Yun Nie, Zoran Obradovic, Toyotaro Suzumura, Rumi Ghosh, Raghunath Nambiar, Chonggang Wang, Hui Zang, Ricardo A. Baeza-Yates, Xiaohua Hu, Jeremy Kepner, Alfredo Cuzzocrea, Jian Tang, Masashi Toyoda, editors, 2017 IEEE International Conference on Big Data, BigData 2017, Boston, MA, USA, December 11-14, 2017. pages 3562-3569, IEEE, 2017. [doi]

Abstract

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