Mazen Salem Asag, Mueeze Mushabbir, Kamrul Hasan, Hasan Mahmud. A Hybrid Semantic-Lexical FAQ Chatbot Architecture with Paraphrase Augmentation and Generative Response Refinement. In Asbjørn Følstad, Sebastian Hobert, Symeon Papadopoulos, Effie Lai-Chong Law, Theo B. Araujo, Ewa Luger, Petter Bae Brandtzaeg, editors, Chatbots and Human-Centered AI - 9th International Symposium, CONVERSATIONS 2025, Lübeck, Germany, November 12-13, 2025, Revised Selected Papers. Volume 16440 of Lecture Notes in Computer Science, pages 373-393, Springer, 2025. [doi]
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