Senti-eSystem: A sentiment-based eSystem-using hybridized fuzzy and deep neural network for measuring customer satisfaction

Muhammad Zubair Asghar, Fazli Subhan, Hussain Ahmad, Wazir Zada Khan, Saqib Hakak, Thippa Reddy Gadekallu, Mamoun Alazab. Senti-eSystem: A sentiment-based eSystem-using hybridized fuzzy and deep neural network for measuring customer satisfaction. Software: Practice and Experience, 51(3):571-594, 2021. [doi]

Abstract

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