Jeremy Ashley, Kristin Desmond. Usability Maturity: A Case Study in Planning and Designing an Enterprise Application Suite. In Masaaki Kurosu, editor, Human Centered Design, First International Conference, HCD 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings. Volume 5619 of Lecture Notes in Computer Science, pages 579-584, Springer, 2009. [doi]
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