Automatic identification of successful phone calls in call centers based on dialogue analysis - researchr publication authors

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Hicham Atassi, Zdenek Smékal. Automatic identification of successful phone calls in call centers based on dialogue analysis. In 5th IEEE Conference on Cognitive Infocommunications, CogInfoCom 2014, Vietri sul Mare, Italy, 5-7 November 2014. pages 425-429, IEEE, 2014. [doi]

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