Hicham Atassi, Zdenek Smékal. Automatic identification of successful phone calls in call centers based on dialogue analysis. In 5th IEEE Conference on Cognitive Infocommunications, CogInfoCom 2014, Vietri sul Mare, Italy, 5-7 November 2014. pages 425-429, IEEE, 2014. [doi]
@inproceedings{AtassiS14,
title = {Automatic identification of successful phone calls in call centers based on dialogue analysis},
author = {Hicham Atassi and Zdenek Smékal},
year = {2014},
doi = {10.1109/CogInfoCom.2014.7020492},
url = {https://doi.org/10.1109/CogInfoCom.2014.7020492},
researchr = {https://researchr.org/publication/AtassiS14},
cites = {0},
citedby = {0},
pages = {425-429},
booktitle = {5th IEEE Conference on Cognitive Infocommunications, CogInfoCom 2014, Vietri sul Mare, Italy, 5-7 November 2014},
publisher = {IEEE},
isbn = {978-1-4799-7280-7},
}