Júlíus Atlason, Marina Epelman, Shane G. Henderson. Customer relations management: service operations: using simulation to approximate subgradients of convex performance measures in service systems. In Stephen E. Chick, Paul J. Sanchez, David M. Ferrin, Douglas J. Morrice, editors, Proceedings of the 35th Winter Simulation Conference: Driving Innovation, New Orleans, Louisiana, USA, December 7-10, 2003. pages 1824-1832, ACM, 2003. [doi]
@inproceedings{AtlasonEH03,
title = {Customer relations management: service operations: using simulation to approximate subgradients of convex performance measures in service systems},
author = {Júlíus Atlason and Marina Epelman and Shane G. Henderson},
year = {2003},
doi = {10.1145/1030818.1031068},
url = {http://doi.acm.org/10.1145/1030818.1031068},
researchr = {https://researchr.org/publication/AtlasonEH03},
cites = {0},
citedby = {0},
pages = {1824-1832},
booktitle = {Proceedings of the 35th Winter Simulation Conference: Driving Innovation, New Orleans, Louisiana, USA, December 7-10, 2003},
editor = {Stephen E. Chick and Paul J. Sanchez and David M. Ferrin and Douglas J. Morrice},
publisher = {ACM},
isbn = {0-7803-8132-7},
}