Norman Au, Dimitrios Buhalis, Rob Law. Complaints on the Online Environment - The Case of Hong Kong Hotels. In Wolfram Höpken, Ulrike Gretzel, Rob Law, editors, Information and Communication Technologies in Tourism, ENTER 2009, Proceedings of the International Conference in Amsterdam, The Netherlands, 2009. pages 73-85, Springer, 2009. [doi]
Abstract is missing.