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Customers as service innovators within business networks

Christoph Augenstein, Doreen Mammitzsch, Bogdan Franczyk. Customers as service innovators within business networks. In Martin Santana, Jerry N. Luftman, Ajay S. Vinze, editors, Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, AMCIS 2010, Lima, Peru, August 12-15, 2010. pages 555, Association for Information Systems, 2010. [doi]

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