Erik Aumayr, Conor Hayes. Modelling User Behaviour in Online Q&A Communities for Customer Support. In Martin Hepp, Yigal Hoffner, editors, E-Commerce and Web Technologies - 15th International Conference, EC-Web 2014, Munich, Germany, September 1-4, 2014. Proceedings. Volume 188 of Lecture Notes in Business Information Processing, pages 179-191, Springer, 2014. [doi]
Abstract is missing.