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Applying EFFORT for Evaluating CRM Open Source Systems

Lerina Aversano, Maria Tortorella. Applying EFFORT for Evaluating CRM Open Source Systems. In Danilo Caivano, Markku Oivo, Maria Teresa Baldassarre, Giuseppe Visaggio, editors, Product-Focused Software Process Improvement - 12th International Conference, PROFES 2011, Torre Canne, Italy, June 20-22, 2011. Proceedings. Volume 6759 of Lecture Notes in Business Information Processing, pages 202-216, Springer, 2011. [doi]

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Lerina Aversano

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Maria Tortorella

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