Lerina Aversano, Maria Tortorella. Applying EFFORT for Evaluating CRM Open Source Systems. In Danilo Caivano, Markku Oivo, Maria Teresa Baldassarre, Giuseppe Visaggio, editors, Product-Focused Software Process Improvement - 12th International Conference, PROFES 2011, Torre Canne, Italy, June 20-22, 2011. Proceedings. Volume 6759 of Lecture Notes in Business Information Processing, pages 202-216, Springer, 2011. [doi]
@inproceedings{AversanoT11, title = {Applying EFFORT for Evaluating CRM Open Source Systems}, author = {Lerina Aversano and Maria Tortorella}, year = {2011}, doi = {10.1007/978-3-642-21843-9_17}, url = {http://dx.doi.org/10.1007/978-3-642-21843-9_17}, tags = {source-to-source, peer-to-peer, open-source}, researchr = {https://researchr.org/publication/AversanoT11}, cites = {0}, citedby = {0}, pages = {202-216}, booktitle = {Product-Focused Software Process Improvement - 12th International Conference, PROFES 2011, Torre Canne, Italy, June 20-22, 2011. Proceedings}, editor = {Danilo Caivano and Markku Oivo and Maria Teresa Baldassarre and Giuseppe Visaggio}, volume = {6759}, series = {Lecture Notes in Business Information Processing}, publisher = {Springer}, isbn = {978-3-642-21842-2}, }