Karin Axelsson, Ulf Melin. Talking to, Not About, Citizens - Experiences of Focus Groups in Public E-Service Development. In Maria Wimmer, Hans Jochen Scholl, Åke Grönlund, editors, Electronic Government, 6th International Conference, EGOV 2007, Regensburg, Germany, September 3-7, 2007, Proceedings. Volume 4656 of Lecture Notes in Computer Science, pages 179-190, Springer, 2007. [doi]
Abstract is missing.