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A framework for using data analytics to measure trust in government through the social capital generated over governmental social media platforms

Nahed Azab, Mohamed ElSherif. A framework for using data analytics to measure trust in government through the social capital generated over governmental social media platforms. In Marijn Janssen, Soon Ae Chun, Vishanth Weerakkody, editors, Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, DG.O 2018, Delft, The Netherlands, May 30 - June 01, 2018. ACM, 2018. [doi]

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