Performance assessment and optimisation of a large information system by combined customer relationship management and resilience engineering: a mathematical programming approach

Ali Azadeh, Hasti Foroozan, Behzad Ashjari, S. Motevali Haghighii, Reza Yazdanparast, Morteza Saberi, M. Torki Nejad. Performance assessment and optimisation of a large information system by combined customer relationship management and resilience engineering: a mathematical programming approach. Enterprise IS, 11(9):1401-1415, 2017. [doi]

@article{AzadehFAHYSN17,
  title = {Performance assessment and optimisation of a large information system by combined customer relationship management and resilience engineering: a mathematical programming approach},
  author = {Ali Azadeh and Hasti Foroozan and Behzad Ashjari and S. Motevali Haghighii and Reza Yazdanparast and Morteza Saberi and M. Torki Nejad},
  year = {2017},
  doi = {10.1080/17517575.2016.1251618},
  url = {https://doi.org/10.1080/17517575.2016.1251618},
  researchr = {https://researchr.org/publication/AzadehFAHYSN17},
  cites = {0},
  citedby = {0},
  journal = {Enterprise IS},
  volume = {11},
  number = {9},
  pages = {1401-1415},
}