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Performance assessment and optimisation of a large information system by combined customer relationship management and resilience engineering: a mathematical programming approach

Ali Azadeh, Hasti Foroozan, Behzad Ashjari, S. Motevali Haghighii, Reza Yazdanparast, Morteza Saberi, M. Torki Nejad. Performance assessment and optimisation of a large information system by combined customer relationship management and resilience engineering: a mathematical programming approach. Enterprise IS, 11(9):1401-1415, 2017. [doi]

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