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Optimum alternatives of tandem G/G/K queues with disaster customers and retrial phenomenon: interactive voice response systems

A. Azadeh, M. S. Naghavi lhoseiny, V. Salehi. Optimum alternatives of tandem G/G/K queues with disaster customers and retrial phenomenon: interactive voice response systems. Telecommunication Systems, 68(3):535-562, 2018. [doi]

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