Prioritising User Experience (UX) in the provision of digital public services: An introductory examination of how the application of UX research methods can facilitate the development of user centric digital public services

Patricia Bachmaier, Clare O'Donohoe. Prioritising User Experience (UX) in the provision of digital public services: An introductory examination of how the application of UX research methods can facilitate the development of user centric digital public services. In Luís Amaral, Delfina Soares, Lei Zheng, Mário Peixoto, Cristina Braga, editors, 15th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2022, Guimarães, Portugal, October 4-7, 2022. pages 559-561, ACM, 2022. [doi]