Understanding Key Attributes in Mobile Service: Kano Model Approach

Seung Ik Baek, Seung Kuk Paik, Weon Sang Yoo. Understanding Key Attributes in Mobile Service: Kano Model Approach. In Gavriel Salvendy, Michael J. Smith, editors, Human Interface and the Management of Information. Information and Interaction, Symposium on Human Interface 2009, Held as part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings, Part II. Volume 5618 of Lecture Notes in Computer Science, pages 355-364, Springer, 2009. [doi]

Abstract

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