Activity-based management of IT service delivery

John Bailey, Eser Kandogan, Eben M. Haber, Paul P. Maglio. Activity-based management of IT service delivery. In Eser Kandogan, Patricia M. Jones, editors, Proceedings of the 1st ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2007, Cambridge, Massachusetts, USA, March 30-31, 2007. pages 5, ACM, 2007. [doi]

Abstract

Abstract is missing.