Matthias Baldauf, Hans-Dieter Zimmermann. Towards Conversational E-Government - An Experts' Perspective on Requirements and Opportunities of Voice-Based Citizen Services. In Fiona Fui-Hoon Nah, Keng Siau, editors, HCI in Business, Government and Organizations - 7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, Proceedings. Volume 12204 of Lecture Notes in Computer Science, pages 3-14, Springer, 2020. [doi]
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