Matthias Baldauf, Hans-Dieter Zimmermann, Claudia Pedron. Exploring Citizens' Attitudes Towards Voice-Based Government Services in Switzerland. In Masaaki Kurosu, editor, Human-Computer Interaction. Design and User Experience Case Studies - Thematic Area, HCI 2021, Held as Part of the 23rd HCI International Conference, HCII 2021, Virtual Event, July 24-29, 2021, Proceedings, Part III. Volume 12764 of Lecture Notes in Computer Science, pages 229-238, Springer, 2021. [doi]
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