Kevin M. Balogh. Overhauling trouble ticket categories (poster session). In Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA. pages 216-217, ACM, 1999. [doi]
@inproceedings{Balogh99,
title = {Overhauling trouble ticket categories (poster session)},
author = {Kevin M. Balogh},
year = {1999},
doi = {10.1145/337043.337149},
url = {http://doi.acm.org/10.1145/337043.337149},
researchr = {https://researchr.org/publication/Balogh99},
cites = {0},
citedby = {0},
pages = {216-217},
booktitle = {Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA},
publisher = {ACM},
isbn = {1-58113-144-5},
}