Abstract is missing.
- Interviewing Teams or How to Hire the Perfect BossJayne Ashworth. 7-10 [doi]
- Daniel R. Jay, Crime and Punishment in Cyberspace: Dealing with Law Enforcement and the CourtsHarvey Axlerod. 11-14 [doi]
- Maintaining Pedagogy while Implementing New Technology: The ICONS ProjectElizabeth L. Blake, Rosamaria S. Morales. 15-20 [doi]
- Of Teams and White Papers: Do Working Groups Work?Jim Bostick. 21-25 [doi]
- Computer Use and VisionJoan D. Comeau, Edward C. Godnig. 31-34 [doi]
- A Help Desk Prescription - Curing Ills with a Dose of RemedyMichael Critchfield, Michael Murray, Michael Lewis, Jason Musselman. 35-38 [doi]
- A Total Workout: Cross - training Customer Services and MarketingJoyce Davidson. 39-42 [doi]
- Creating the customer service team: an ongoing processTheresa Duhart, Paul Monaghan, Tom Aldrich. 51-55 [doi]
- Focus on service departmental web site reorganizationJanice G. El-Bayoumi. 56-60 [doi]
- Schmoozing at the Home Office: Reflections on Telecommuting and Flexible Work Arrangements for IT ProfessionalsNancy A. Flynn. 61-66 [doi]
- Implementing Service Standards to Manage Client ExpectationsTimothy J. Foley. 67-70 [doi]
- Mr. Rogers Meets Technology: Technology Service Neighborhoods in the IU School of EducationWilliam Goveia, Jennifer Reed, Carol Rhodes. 79-82 [doi]
- Enterprise Wide Electronic Mail using IMAPJay Graham. 83-85 [doi]
- Building Community and Distributed Support Services at Cornell UniversityLisa Gregory-Mix, Sharon Sledge. 86-92 [doi]
- A Small Staff Coping With Technology Replacement, Year OneChris Harmon. 93-96 [doi]
- Outsourcing a PC Reseller Center and Hardware Maintenance ServicesBrian K. Hart. 97-100 [doi]
- Searching for the Needle of Information in the Haystack of the Computing Web PagesJoy Hathaway. 101-105 [doi]
- Who s Got the Key?David Henry. 106-110 [doi]
- E-Mail Rollout: Migrating from cc: Mail to Netscape Internet Based E-mailJeffrey A. Jones. 115-119 [doi]
- Finally Realizing Our Vision: Easy Access to Instructor-Led Classroom MaterialsDiane L. Jung, Christopher J. Payne. 120-126 [doi]
- Faculty Support: A 4-way PerspectiveJeanne Kellogg, Beth Ruffo, Alice McNeely, Marion Taylor. 127-131 [doi]
- Regional Conferences that Work (A good way to get out of the office for a day)Jeannie Kellogg, George A. Bush, Bill Thieke, Wendy Pearle, Jeff Kovalovsky, Nancy O Leary, Lisa Tanger-Brown. 132-134 [doi]
- Getting Our Act Together: Human and Technological Factors in Establishing an Online Knowledge BaseSonja Kueppers, Michael Schilingno. 135-149 [doi]
- Training Undergraduates to Support Technology in the ClassroomMike Landavere, Deborah Mateik. 140-143 [doi]
- Teaching With Technology Takes Teamwork, Tools, and TalentLeila C. Lyons, Sue Legg, Terry Morrow, Lee W. Bannister. 147-152 [doi]
- Training Help Desk Students: The Never Ending TaskJerry Martin. 153-159 [doi]
- The Transformation of IT Support at the University of Colorado at BoulderMichael D. Matthies, Kenneth R. Schuetz, Paula J. Vaughan. 160-164 [doi]
- Usability Testing: A Quick, Cheap, and Effective MethodJerilyn Prescott, Matt Crichton. 176-179 [doi]
- Maintaining Balance: : Mile-High Expectations vs. TechnostressKathy Pribbenow. 180-184 [doi]
- Bridging Worlds: The IT Support Professional as Interpreter Between CulturesDon Rea. 185-189 [doi]
- Implementing the Microsoft Office User Specialist ProgramLisa Veloz. 195-198 [doi]
- Home Growing Help Desk SoftwareKelly Wainwright, Bret Ingerman. 199-201 [doi]
- It Takes a Team to Move a Mountain: Migrating to Desktop Client E-mailKate Webster, Suzanne Nanis. 208-211 [doi]
- DocShare: A Collaboration that Works - And Saves WorkValerie Archambeau, Johanna Turner Colgrove, Keiko Pitter, Marion Smith. 212-214 [doi]
- Overhauling trouble ticket categories (poster session)Kevin M. Balogh. 216-217 [doi]
- Revamping computing at Cornell : creative collaborations for Web site redesign (Poster)Nancy A. Flynn. 218-223 [doi]
- Student career ladder (poster abstract only)Cindy Guerrazzi, Virginia Redmond. 224 [doi]
- Training for a wider audience: helping more of the people more of the time (Poster)Lisa K. Hallberg. 228-231 [doi]
- Facilitating netscape in a public PC lab for a mobile student population (poster)Debbie Mojta. 232 [doi]
- Self-paced training 2000: options, options, options (Poster)Peter Peterson, Greg Fellin. 233-234 [doi]
- Education technology services: information is power (Poster abstract)Carol Rhodes, Jennifer Reed. 235 [doi]
- Agents for electronic markets as performing actors (poster)Reinhard Riedl. 236-240 [doi]
- Managing your training from registration through attendance statistics (poster session)Julie Smith, Linda Putman. 241-242 [doi]
- Designing accessible web pages: a primer (Poster)Carine Ullom. 243-247 [doi]
- Statistical approach to lab management or how to add finesse to managing labs (poster)John H. Wilson, James Lackey. 248-251 [doi]