Jeff Balvanz, Don Paulsen, Joe Struss. Spam software evaluation, training, and support: fighting back to reclaim the email inbox. In Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik, editors, Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004. pages 385-387, ACM, 2004. [doi]
Abstract is missing.