Probir Banerjee, Kwok Kee Wei, Louis C. K. Ma, One-Ki Daniel Lee. From BPO to BPM: An Assessment of the BPO Vendor's Ability to Make a Successful Transition. In Guillermo Rodríguez-Abitia, Ignacio Ania B., editors, Connecting the Americas. 12th Americas Conference on Information Systems, AMCIS 2006, Acapulco, México, August 4-6, 2006. pages 382, Association for Information Systems, 2006. [doi]
@inproceedings{BanerjeeWML06,
title = {From BPO to BPM: An Assessment of the BPO Vendor's Ability to Make a Successful Transition},
author = {Probir Banerjee and Kwok Kee Wei and Louis C. K. Ma and One-Ki Daniel Lee},
year = {2006},
url = {http://aisel.aisnet.org/amcis2006/382},
researchr = {https://researchr.org/publication/BanerjeeWML06},
cites = {0},
citedby = {0},
pages = {382},
booktitle = {Connecting the Americas. 12th Americas Conference on Information Systems, AMCIS 2006, Acapulco, México, August 4-6, 2006},
editor = {Guillermo Rodríguez-Abitia and Ignacio Ania B.},
publisher = {Association for Information Systems},
}