Probir Banerjee, Kwok Kee Wei, Louis C. K. Ma, One-Ki Daniel Lee. From BPO to BPM: An Assessment of the BPO Vendor's Ability to Make a Successful Transition. In Guillermo Rodríguez-Abitia, Ignacio Ania B., editors, Connecting the Americas. 12th Americas Conference on Information Systems, AMCIS 2006, Acapulco, México, August 4-6, 2006. pages 382, Association for Information Systems, 2006. [doi]
Abstract is missing.