Rajiv D. Banker, Pei-yu Chen, Fang-Chun Liu, Chin-Shyh Ou. Complementarity of the Impact of Alternative Service Channels on Bank Performance. In Rajiv Sabherwal, Mary Sumner, editors, Proceedings of the International Conference on Information Systems, ICIS 2010, Saint Louis, Missouri, USA, December 12-15, 2010. pages 217, Association for Information Systems, 2010. [doi]
Abstract is missing.