DESERV IT: A Method for Devolving Service Tasks in IT Services

Florian Bär, Kurt Sandkuhl, Michael Leyer, Birger Lantow. DESERV IT: A Method for Devolving Service Tasks in IT Services. Business & Information Systems Engineering, 63(4):419-439, 2021. [doi]

Authors

Florian Bär

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Kurt Sandkuhl

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Michael Leyer

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Birger Lantow

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