Florian Bär, Kurt Sandkuhl, Michael Leyer, Birger Lantow. DESERV IT: A Method for Devolving Service Tasks in IT Services. Business & Information Systems Engineering, 63(4):419-439, 2021. [doi]
@article{BarSLL21,
title = {DESERV IT: A Method for Devolving Service Tasks in IT Services},
author = {Florian Bär and Kurt Sandkuhl and Michael Leyer and Birger Lantow},
year = {2021},
doi = {10.1007/s12599-020-00655-y},
url = {https://doi.org/10.1007/s12599-020-00655-y},
researchr = {https://researchr.org/publication/BarSLL21},
cites = {0},
citedby = {0},
journal = {Business & Information Systems Engineering},
volume = {63},
number = {4},
pages = {419-439},
}