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Building Agents for the Customer Service Front

Mihai Barbuceanu, Mark S. Fox, Lei Hong, Yannick Lallement, Zhongdong Zhang. Building Agents for the Customer Service Front. In John Riedl, Randall W. Hill Jr., editors, Proceedings of the Fifteenth Conference on Innovative Applications of Artificial Intelligence, August 12-14, 2003, Acapulco, Mexico. pages 35-42, AAAI, 2003.

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