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Service Level Management at Lloyds Bank

William Barham, Murrey Faithfull. Service Level Management at Lloyds Bank. In Ian K. Roome, Gordon R. Stauffer, H. Pat Artis, Bernard Domanski, John Boelens, Roberta S. Terkowitz, Harry Zimmer, Sue Felix, Alan M. Sherkow, Jason G. Shane, Dottie Cunningham, Dave Parker, editors, 14th International Computer Measurement Group Conference, Dallas, Texas, USA, December 12-16, 1988, Proceedings. pages 577-582, Computer Measurement Group, 1988.

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