Etienne Barnard, Laurens Cloete, Hina Patel. Language and Technology Literacy Barriers to Accessing Government Services. In Roland Traunmüller, editor, Electronic Government, Second International Conference, EGOV 2003, Prague, Czech Republic, September 1-5, 2003, Proceedings. Volume 2739 of Lecture Notes in Computer Science, pages 37-42, Springer, 2003. [doi]
Abstract is missing.