Tatyana Belém de Oliveira Barreto, Plácido Rogério Pinheiro, Carolina Ferreira Gomes Silva. The Multicriteria Model Support to Decision in the Evaluation of Service Quality in Customer Service. In Radek Silhavy, editor, Software Engineering and Algorithms in Intelligent Systems - Proceedings of 7th Computer Science On-line Conference 2018, Volume 1. Volume 763 of Advances in Intelligent Systems and Computing, pages 158-167, Springer, 2018. [doi]
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